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FAQs

Individual policyowners of VUL policies may use the VUL fund withdrawal feature in the mobile app. Note that this applies only to VUL policies with revocable beneficiaries and that withdrawals can only be done while in the Philippines.

Step 1: Log in to your Sun Life PH Mobile App.

App Name: PH Sun Life on iOS / Sun Life PH on Android

Step 2: Click on Service Request tab at the bottom.

Step 3: Select Withdraw from my VUL.

Education Page: Please allow 5 business days for your request to be processed. We discourage withdrawal of the full amount. The amount projected is only an estimation and is subject to change due to Value Price and Admin Charges.

Step 4: Select the VUL policy to withdraw from.

Step 5: Enter the amount you’d like to withdraw.

Note: Some policies may incur admin charges

Step 6: Provide the bank account details where the funds will be credited.

Step 7: Upload the required documents. 

There is an option to upload an existing document in your phone or take a photo of the document.
Please ensure that the file uploaded is in png, jpg, or PDF format not more than 10MB.

Step 8: Verify OTP, review the summary, and click Submit. 

A tracking number will be sent via email and SMS. 

VUL fund withdrawals take five (5) business days upon submission of your complete requirements.

Yes, you will be notified of each status change to your VUL fund withdrawal request through the mobile app, as well as through email and SMS notifications. If you fail to receive an update, please call our Client Care hotline at (02) 8849-9888 for assistance.

Clients may opt for a full withdrawal. However, we highly discourage withdrawing from your VUL fund as this surrenders your policy, especially during periods of poor performance. Most VUL funds are market-driven and require time to show potential earnings.

If the intention is for a policy surrender, this will be processed differently via the Policy Surrender process in any Client Service Center.

Not yet. However, we are currently working on making this available on the website soon.

No, you can only withdraw from one (1) VUL policy at a time per transaction.

For security reasons, you cannot file another fund withdrawal from the same VUL policy if it has an ongoing withdrawal request in the mobile app.

You may request another OTP via Email. If the issue persists with both options, you may contact our Client Care hotline at (02) 8849-9888 for assistance.

To cancel an ongoing VUL fund withdrawal request, please reach out to our Client Care hotline at (02) 8849-9888 for assistance.

Yes, an SMS notification will be sent to your registered mobile number once your fund withdrawal request has been approved or denied.

Yes, you will receive an email and SMS notification through your registered contact details to inform you of the next steps that you need to do via the Service Request Tracker (SRT) in the Sun Life PH mobile app.

VUL fund withdrawals via the Sun Life PH mobile app can only be processed in the Philippines.

If you need to make a fund withdrawal while you are out of the country, please contact our Client Care hotline or your financial advisor.