1. What is an OTP?
One-Time Password (OTP) is a unique 6-digit password which acts as an added layer of security. It can help authenticate your identity when transacting through online applications and portals, minimizing the risk of potential fraud.
2. Do I need an OTP in my SLAMCI transactions?
You will be required to enter an OTP for your transactions done in the My Sun Life Client Portal and Sun Life PH Mobile App.
3. Do I need to activate OTP?
There is no need to activate OTP. Certain transactions through the My Sun Life Client Portal and Sun Life PH Mobile App will automatically require an OTP.
4. What transactions require an OTP?
The following transactions through My Sun Life Client Portal and Sun Life PH Mobile App require an OTP.
- Change Password
- Update Contact Information**
- Update Mailing Address**
- File a Claim**
- Change Pin**
*New OTP feature available last May 1.
**OTP feature available soon
5. How do I use the OTP?
Your OTP will be sent to your registered mobile number via SMS. Simply encode this in the My Sun Life Client Portal and Sun Life PH Mobile App when prompted. The OTP will expire after five (5) minutes. In case you do not receive one, you may request for another.
6. What happens if I enter an incorrect OTP?
You will be given five (5) tries to enter the OTP. After the 5th try, your OTP entry attempts will temporarily be disabled.
7. How do I know what the registered mobile number is in your records?
The last 4 digits of your registered mobile number will be shown in the OTP validation screen. If the numbers don’t match your current number, please advise us immediately.
8. How do I update my mobile number?
You may update your mobile number through the My Sun Life Client Portal, Sun Life PH Mobile App, or by getting in touch with Client Care.
My Sun Life Client Portal:
Go to Settings, then Personal information. Under Mobile, indicate your Philippine mobile number, then click Save Changes.
Sun Life PH Mobile App:
Go to Service Request, then Update contact information. Under Mobile Phone, indicate your Philippine mobile number, then click Update Now.
You may contact us through email@example.com or through 8-849-9888.
9. I am based abroad. Can I register my international mobile number?
A Philippine mobile number is required. Please be reminded that Add and Switch transactions may only be done while in the Philippines.