This Charter is Sun Life’s commitment to you, our Clients, to provide the highest level of service. It provides a glimpse into Sun Life’s client care principles, which guides us as we strive to meet your expectations.
At Sun Life, we put our Clients at the center of everything we do. From the time you start planning for your future and as you move from one life stage to another, Sun Life is here to support you in every step of the way. Our financial advisors, digital partners, and support teams are here for you.
For concerns, complaints and/or general inquiries, you may contact us through the following channels:
1) Sun Life Client Care
For Metro Manila: +632 8 849 9888;
Toll-free number: 1-800-10-SUNLIFE (1-800-10-7865433).
Our Client Service Associates are available on weekdays except holidays, from 8:00 AM to 5:00 PM, to address your inquiries and requests.
2) Sun Link Email
Sun Life will respond to your inquiries and concerns through this channel within 24 to 48 hours from receipt of the email.
3) My Sun Life Client Portal (www.sunlife.com.ph)
This online facility for Sun Life clients can help you conveniently manage your Sun Life product/s and seek our assistance as needed.
4) Sun Life PH Mobile App (available in iOS and Google Play)
Our mobile application, like the My Sun Life Client Portal, may be used to view the details of your Sun Life products and lodge product-related transaction requests, inquiries, or concerns. Download the app to access these features.
5) Sun Chat (www.sunlife.com.ph)
Sunshine, Sun Life’s chatbot, is available 24/7 to answer simple questions about Sun Life.
6) Sun Life Client Service Centers
Visit our service center locator to learn the addresses and contact details of branches near you.
7) Sun Life Advisors
Your Sun Life financial advisor can assist you with any concern you may have and in filing your requests through any of the aforementioned channels.