Alternatively, you may also download the necessary forms here. For additional information on claims, you may click here.
Transparency
As your partner for life, Sun Life values your aspiration and dedication to reach your financial goals. We strive to provide you with accurate and accessible information so you can make an informed choice as you avail of our financial products. We disclose the benefits, features, and exclusions of the products available through our digital partners.
You may review the product availed from the date you have received your policy contract or proof of coverage. If, upon your careful review, you decide that the product you bought does not satisfy your needs or expectations, you may return the product to Sun Life. In doing so, Sun Life will cancel your policy, or coverage as in the case of Group products, and you will receive payment in accordance to what is written in the policy or proof of coverage, whichever is applicable, but only if done within a specified period called the Cooling-off Period. This specific feature applies to certain products*. Kindly refer to your specific policy or proof of coverage for details.
*Variable unit-linked insurance products, health insurance products with exclusions for pre-existing conditions, and group insurance products offered online
Data Security and Privacy
At Sun Life, we value your privacy. You are not required to provide personal data to use our websites, unless a feature requires it. In such cases, Sun Life has physical, electronic and procedural safeguards in place to help protect your personal data from improper access and unauthorized use. Examples of these are passwords, personal identification numbers, and data encryption.
On some of our websites, we may use online data collection tools to improve functionality, enhance security, evaluate the effectiveness of our websites, and advertising campaigns, or provide visitors with a customized online experience. For more information about our use of cookies and web beacons and to know how Sun Life safeguards your personal data online, you may visit our Global Privacy Statement here.
Sun Life recognizes and values your data privacy rights, and we seek to uphold them in accordance with applicable laws and regulations. We adhere to the principles of transparency, legitimate purpose and proportionality in processing personal data. We are committed to implementing reasonable and appropriate organizational, physical and technical measures to protect personal data against any accidental loss or destruction, unlawful access, fraudulent misuse, unlawful destruction, alteration and contamination, and unlawful processing. For detailed information on how Sun Life protects your rights on data privacy, please see our Privacy Policy Statement here.
Consumer Protection
Sun Life of Canada (Philippines), Inc. (“Sun Life”), with Certificate of Authority Number 2011/77-R, is a life insurance company duly registered and regulated by the Insurance Commission (IC).
The Insurance Commission is the government office in charge of the enforcement of all laws relating to insurance and has supervision over insurance companies. With offices in Manila, Cebu and Davao, it is always ready to render assistance in settling any controversy between an insurance company and a policyowner relating to insurance matters. Concerns may also be referred to the Insurance Commission through contact channels available on their website at https://www.insurance.gov.ph/.
Bill of Rights of Policyholders
Sun Life commits to uphold the Bill of Rights of Policyholders under the Insurance Commission’s Circular Letter No. 2016-30 which you can view here.
Complaints Handling
For details on how Sun Life handles complaints, please click here.
[Last update of the charter: February 2022]
