Sun Life Philippines (“Sun Life”) paid a total of PHP 4.7 billion in claims and maturities in 2019, delivering on its obligations as a lifetime partner to its clients.
The said amount comprises of individual death and living benefit claims, group benefits, and maturities in life insurance and pre-need.
“The payment of claims and maturities is the ultimate fulfillment of our promise to the clients, who have entrusted us with their and their loved ones’ brighter future,” Sun Life Philippines CEO & Country Head Benedict Sison said. “As we commemorate Sun Life’s 125th anniversary in the Philippines this 2020, it is our honor to bring to life the vision of our pioneers when they introduced life insurance in the Philippines way back in 1895.”
More than just delivering on its commitment, Sun Life also aims to do so promptly. The company continues to have one of the fastest turnaround times in the life insurance industry, where it can pay incontestable claims up to PHP 5 million within three hours, so long as all the requirements are met.
For further convenience, Sun Life also created the Sun Life Service Request Tracker, a self-service online facility which enables one to monitor the status of his claim request. To avail of the tool, he simply needs to take note of the system-generated tracking number that he will receive via SMS or email after he files a claim notification at any Sun Life Client Service Center, Client Care, or Claims Services; visit https://bit.ly/SLFtrackSR; enter the tracking number; then click Submit. The status of his request will instantly be shown for his immediate reference.
According to Sison, Sun Life continuously explores ways to further improve its service, as a way of nurturing its partnership with clients. “We aim to offer quality advice, holistic and relevant solutions, reliable service, and meaningful interactions,” he said. “Sun Life will always strive to prove worthy of our clients’ trust and support.”